Serving Buchanan, Dickenson, Russell, and Tazewell Counties

ADA Notice to the Public

NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), AASC/Four County Transit will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment: AASC/Four County Transit does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: AASC/Four County Transit will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in AASC/Four County Transit’s programs, services and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: AASC/Four County Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a AASC/Four County Transit program, service, or activity, should contact AASC/Four County Transit’s ADA Coordinator Renae Matney at (276) 964-7180 or ADA@Fourcountytransit.org as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require AASC/Four County Transit to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.

Complaints that a AASC/Four County Transit program, service, or activity is not accessible to persons with disabilities should be directed to AASC/Four County Transit’s ADA Coordinator, Renae Matney at (276) 964-7180 or ADA@fourcountytransit.org.

AASC/Four County Transit will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy.


AASC/Four County Transit’s ADA Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by AASC/Four County Transit.

The Complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, location, date, and description of the alleged discrimination. Alternative means of filing complaints, such as personal interviews or tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the complainant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Renae Matney
AASC/Four County Transit
(276) 964-7180
276-964-5765 TTY/TDD (for the deaf or hard-of-hearing)

Within 15 calendar days after receipt of the complaint Renae Matney or their designee will meet with the complainant to discuss the complaint and the possible resolution. Within 15 calendar days of the meeting Renae Matney or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille or audio tape. The response will explain AASC/Four County Transit’s position and offer options for substantive resolution of the complaint.

If AASC/Four County Transit’s response does not satisfactorily resolve the issue, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the Virginia Department of Rail and Public Transportation.

All written complaints received by Renae Matney or their designee, appeals to the Department of Rail and Public Transportation or their designee, and responses from these two offices will be retained by AASC/Four County Transit for at least three years.